ENFR

Free 20 min call

Case studies

What we've built for real businesses.

These examples are here to show you what this can look like in practice. The client businesses below are kept anonymous. Resitek is part of our founder's background.

Montreal IT and cybersecurity company

Internal operations and support handled automatically.

Luciano spent about two years building automations for Resitek.

Staff and software

  1. Staff change
  2. A rule: Joining or leaving? If joins: Accounts ready Accounts, access and software licences set up before day one. If leaves, the next step.
  3. Access removed Access removed and licences freed.
  4. Monthly licence audit Across client companies, it flags licences still paid for after people left.
  5. A person: You review A person reviews the list.

Connects Microsoft 365Software licencesTeam accounts

Support and know-how

  1. Client waiting A client has waited too long in the support queue.
  2. Tech alerted The right technician gets an alert.
  3. A rule: Handled in time? If no: A person: Manager steps in It escalates to a manager. If yes, the next step.
  4. Ticket closed
  5. Team gets answers Your team asks an assistant that answers from past tickets and SharePoint files.

Connects Support ticketsTeamsSharePoint

  • A support queue monitor that alerts the right technician when a client has been waiting too long, then escalates to a manager if the ticket still has not been handled.
  • A monthly Microsoft licence audit across roughly 39 client companies that identified licences still being paid for after employees had left.
  • An after-hours voice assistant that collects the caller's information and problem, then opens a support ticket automatically.
  • An internal AI assistant trained on closed support tickets and SharePoint files so employees can find answers without having to ask the owner.
  • Automated employee onboarding and offboarding, including accounts, access and software licences when someone joins or leaves.
  • Around 10 other internal systems, including licence renewal alerts, voicemails sent directly into Teams, and a password reset tool.

Montreal wellness business

Ads that post themselves, and a chat that books.

Ad posting used to take about 20 hours a week.

  • ~500 ads posted per day
  • ~17 websites
  • ~30 customer chats per day
  • Live since April 2026

Bookings from your website

  1. Visitor asks On the website chat.
  2. Live schedule The chat sees the schedule as reception changes it. Nobody enters it twice.
  3. A rule: Wants a person? If yes: A person: Reception steps in Reception replies live, then hands back to the bot. If no, the next step.
  4. Time booked The chat offers a time and books it.

Connects Website chatScheduleReception

  • When reception changes the schedule, the website chat sees the update immediately. Nobody has to enter it twice.
  • Callback requests from the website chat are added directly to reception's call list.
  • Reception can watch website conversations live, step in when needed, reply to the customer, and then hand the conversation back to the bot.
  • When a customer sends their phone number, the follow-up is handled automatically.
  • A promotion can be entered once, added to every new ad and the website banner, then removed automatically on the date reception chooses.

Montreal plumbing company

Bookings and follow-up handled automatically.

The whole customer journey

  1. Customer calls
  2. A rule: Anyone free? If no: AI answers An AI receptionist picks up and can text the caller back. If yes, the next step.
  3. A person: Your team answers
  4. Texts go out A confirmation, then "on my way" on the day.
  5. Review request A Google review request after the job.

Connects Phone lineBooking systemText messagesGoogle reviews

Quotes and past customers

  1. A person: You send a quote
  2. Follow-up texts They go out again until the customer answers.
  3. A rule: Yes or no? If no: Follow-ups stop The quote is closed. If yes, the next step.
  4. Booked Booked, and the follow-ups stop.
  5. Invited back Later, past customers get a follow-up to bring them back.

Connects Booking systemText messages

  • Confirmation and "on my way" texts are sent to customers automatically.
  • Website bookings and chat requests go straight into the company's booking system, with no retyping.
  • Customers automatically receive a Google review request after a completed job.
  • Open quotes are followed up until the customer says yes or no.
  • Past customers can be reactivated with targeted follow-up.
  • When nobody can answer the phone, an AI receptionist picks up and can text the caller back.

AI / Automation

Show us one task.

A free 20 minute call on a screen share.

Book a free 20 minute call

When you call, you get Luciano.514 886 8879