FAQ
Questions owners and office managers ask.
01
The work
Repetitive work your team does on a computer. For example: typing orders from emails into your system, copying customer details between programs, or entering supplier bills. We also set up follow-ups to past customers and weekly reports. If someone does the same steps every day or every week, it is worth a look.
In plain words, it reads and writes. It reads an email or a PDF and picks out the details, like an order number or an amount. It can write a reply, or answer a question from your own documents. Everything else is automation: fixed steps, set up in advance. For anything important, we can set it up so your team checks it first.
No. We build around the programs you already use, like your email, spreadsheets and accounting software. We connect to most programs. When a program offers no proper connection, we can usually work in it through the screen, the same way your team does. We check your tools before you buy and tell you straight if one of them cannot be touched.
Most setups are running within a few weeks. Simpler ones can be live sooner. Your written plan says when your first task will be running.
02
Working with us
We do not sell you a new app to learn. We start from the work your team already does, and we only build what is worth it.
Luciano Bossa, our founder. He is directly responsible for every system we build, so when you call, you get him. He built automations for Resitek, a Montreal IT and cybersecurity company, over about two years.
Yes. We work in French and English. Your calls, plans and monthly summaries can be in the language you prefer.
No. We do not fix computers or networks, and we do not do cybersecurity. We refer that work to a Montreal IT firm we work with. We handle the systems that do your repetitive computer work.
We fix it. That is part of the monthly fee. You can call Mon-Sat, 8am-10pm.
We build on your own accounts wherever possible. We only use the access we need. You can remove our access any time.
Your systems run on servers, not on his computer, so they keep running whether he is at his desk or not. You can reach us Mon-Sat, 8am-10pm. If he is away, or a job needs more hands, we bring in technicians we work with.
03
Cost and the free call
One setup fee plus one monthly fee. The price depends on the work. If your task is worth automating, the written plan after the free call tells you what it costs.
No. It is month to month, and you can cancel anytime.
It takes 20 minutes on Google Meet, with a screen share. You show us one task the way your team does it now. We tell you right away if it is worth automating. If yes, you get a short written plan. It says what we automate first, what it costs, and when it will be running.
We say so. Some tasks are too small or change too often to be worth it. Then you have spent 20 minutes and nothing else.
No. Just share your screen. Pick a task your team does every week and show us how it gets done. For example: typing orders from emails, entering supplier bills or building a report.